Frequently Asked Questions
At Strittmatter, we have the answers to your most common pricing, customer experience, and special service questions. From incentives and discounts for new customers to getting the best value for your money, we’re answering the questions most frequently asked by our customers.
If you are looking for a skilled HVAC or Plumbing contractor in Denton, TX and you have questions, this is the space to find the answer.
The Strittmatter Plumbing, Heating & AC team is here to guide you through the customer experience and provide clear answers to your pressing questions. The professionals with Strittmatter Plumbing, Heating & AC are here to help.
Are there any additional fees I should be aware of?
When considering services from Strittmatter Plumbing, Heating, and AC, it’s reassuring to know that their EASE Comfort® Program ensures there are no unexpected fees involved. This exclusive program allows you to upgrade your home’s heating, cooling, or plumbing systems with zero down payment, promising comprehensive service coverage without surprise costs. Additionally, customers like Sandy C. have expressed satisfaction, noting the stress-free experience and peace of mind owing to the absence of surprise repair costs. Furthermore, the EASE Comfort® Program includes coverage for all installations and maintenance, eliminating any out-of-pocket emergencies. To learn more or to explore these options, you can contact Strittmatter directly.
Are there any hidden fees or charges I should be aware of?
Strittmatter Plumbing, Heating, and AC is committed to transparency and ensuring customer satisfaction. They offer straightforward pricing with no hidden fees, providing peace of mind that you’re not encountering unexpected charges. Their EASE Comfort® Program, for example, allows for no-interest and deferred payment plans with no anticipated fees, making upgrades affordable. Moreover, they emphasize the value of transparent pricing across their services to simplify the process and build trust.Join the many satisfied customers by calling and experiencing their reliable and fee-transparent services today!
Can I change my service appointment after booking?
Yes, you can change your service appointment after booking with Strittmatter Plumbing, Heating, and AC. They prioritize convenience and flexibility in scheduling, making it easy to adjust your appointment to better fit your needs. You can either call them or use their online service form for rescheduling. If you have any more questions or wish to make adjustments, please contact them directly at 940-246-2075.
Can I provide feedback or reviews on your services?
Yes, you can definitely provide feedback or reviews on Strittmatter Plumbing, Heating, and AC services. Your reviews are incredibly valuable to us as they help us improve our services and provide the best possible experience to our customers. To leave a review, you can visit our website’s \”Reviews\” section, or use platforms like Google where past customers have shared positive experiences such as Steve R., who praised our well-trained and polite staff for their excellent service. We appreciate your feedback and look forward to assisting you with your HVAC and plumbing needs!
Do you offer any discounts or packages?
Strittmatter Plumbing, Heating, and AC offers several attractive discounts and packages to ensure efficient services while helping you save. One of their best offerings is the **Comfort Club** membership, which provides a $10 discount for enrolling in both HVAC and Plumbing services, alongside a 15% discount on repairs and priority service. Additionally, the **EASE Comfort® Program** covers HVAC systems and water heaters with benefits like free installation and maintenance, providing peace of mind without any out-of-pocket expenses.For enhanced savings and service consistency, consider joining the Comfort Club. Contact Strittmatter today to take advantage of these substantial benefits!”
Do you provide a warranty on the materials you use?
Yes, Strittmatter Plumbing, Heating, and AC provides a robust warranty on the materials used. Through our exclusive EASE Comfort® Program, we offer a lifetime warranty, which covers components such as HVAC systems and water heaters. This includes free maintenance and repairs throughout the lifespan of the products. Our customers enjoy peace of mind knowing that their investments are protected without any unexpected repair costs. To experience worry-free comfort, we invite you to explore our plans and enjoy the quality service we’re renowned for. Contact us today for more details!
Do you provide a written estimate before starting work?
Yes, Strittmatter Plumbing, Heating and AC provides a written estimate before beginning any work. This ensures that you have a clear understanding of the costs involved, and it allows us to demonstrate transparency and professionalism in our service delivery. We believe in treating our customers with respect by explaining all options and potential costs upfront. This commitment to transparency is why many customers trust us for their HVAC and plumbing needs. If you are considering any of our services, contact Strittmatter today to schedule a visit and receive your detailed estimate. Experience our dedicated service and join our community of satisfied customers.”
How do you accommodate special service requests?
Strittmatter Plumbing, Heating, and AC excels at accommodating special service requests with flexibility and promptness. They offer same-day service to cater to urgent needs, ensuring you get assistance when you need it most. Their well-trained technicians provide professional service while maintaining clear communication throughout the process, allowing you to feel confident in their ability to meet unique or complex requests. For specialized cases, customer satisfaction is a priority, as highlighted in client reviews like Sandy C.’s, who appreciates Strittmatter’s stress-free and accommodating approach. Feel free to reach out today for a custom solution tailored to your needs; Strittmatter is ready to turn your service requests into exceptional experiences.
How do you balance cost and quality in your services?
At Strittmatter Plumbing, Heating and AC, we expertly balance cost and quality by leveraging programs like the EASE Comfort® Program, which offers zero out-of-pocket expenses for installations and full-service coverage, ensuring high-quality service without unexpected costs. Our Comfort Club membership provides discounts and priority service to maximize value for our clients while maintaining top-tier service standards. Satisfied client Sandy C. remarked, “Strittmatter made the entire process stress-free… I have peace of mind with no surprise repair costs“. Discover how we can offer exceptional quality at a competitive cost by exploring our programs today.
How do you ensure that customers get the best value for their money?
Strittmatter Plumbing, Heating, and AC ensures customers get exceptional value through comprehensive service offerings and a customer-centric approach. Their Comfort Club membership provides annual precision cleaning visits, discounted service fees, and priority service, ensuring both cost savings and system reliability. They maintain fair and consistent rates without overtime charges, guaranteeing affordability.Happy customers consistently praise the company’s transparency and expertise. Julian S. stated, “Used them twice for emergency pipe leaks and they are honest with their quotes and super knowledgeable“. This feedback highlights Strittmatter’s commitment to providing genuine and valuable services.Experience the Strittmatter difference today by calling for your service needs, ensuring satisfaction and peace of mind.
How do you ensure that your technicians adhere to professional standards?
Strittmatter Plumbing, Heating, and AC ensures that its technicians adhere to professional standards through rigorous training and certifications. Our technicians are trained for years in their respective trades to provide top-notch service, ensuring your home’s comfort is maintained not just effectively, but with a commendable standard of professionalism. Moreover, our commitment to professionalism is reflected in customer feedback. Sherry D. praised our technician, Dan, for his professionalism and tidy work, particularly delivering excellent service in challenging conditions. Another customer, Gabrielle M., highlights our team’s courteous, knowledgeable, and punctual approach during service calls. Our high standards are also supported by statistics, as professionalism is a recurring point of commendation in numerous reviews, with 18 reviewers rating us highly for Professionalism in the past year. For more information on how we maintain these exceptional standards, contact Strittmatter today.
How do you ensure the quality of your work?
Strittmatter Plumbing, Heating, and AC ensures high-quality work through a meticulously refined process and a commitment to excellence. Our company adheres to proven procedures that guarantee best-in-class workmanship and customer service. To maintain our standards, we continuously invest in training and developing our team, ensuring they are equipped with the latest skills and knowledge. Our customer-based approach involves informing you about your options and associated costs upfront, while respecting your home like our own. Satisfied customers like Shannon F. have praised our professional and knowledgeable service. Experience it for yourself—contact us today to schedule your service!
How do you ensure the safety and cleanliness of the worksite?
Strittmatter Plumbing, Heating, and AC prioritizes worksite safety and cleanliness by adhering to stringent codes and safety standards, ensuring a secure environment for both workers and clients. Their licensed and background-checked teams are professionally trained, providing peace of mind and maintaining high service standards. With over 40 years of experience, they have built a reputation for reliability and excellence. Customers often praise the professionalism of Strittmatter’s technicians. John D. shared his positive experience, stating, “The team was courteous, and the site was left spotless. It’s refreshing to see such dedication to customer satisfaction.”For further assurance and top-notch service, consider Strittmatter’s trusted expertise by scheduling a service appointment today.
How do you handle customer complaints?
At Strittmatter Plumbing, Heating and AC, we handle customer complaints with a robust and customer-centric approach. We prioritize clear communication and fast response. If a customer is dissatisfied, we aim to exceed their expectations by resolving issues efficiently and ensuring 100% satisfaction. Our team is trained to address every concern professionally, as demonstrated by our technicians who provide thorough explanations and transparent solutions. Customer satisfaction is at the heart of our service. Customers like Suzanne C. praise us for our prompt and caring response, reinforcing our commitment to exceptional customer service. We encourage you to reach out and experience our excellent service for any HVAC or plumbing needs.
How do you handle scheduling and appointments?
At Strittmatter Plumbing, Heating and AC, scheduling and appointments are designed to be both straightforward and convenient for our clients. You can easily schedule services through our online platform or by calling us directly. We accommodate your schedule to ensure that our visit won’t disrupt your day. One satisfied customer, Mary H., praised our flexibility, mentioning that “booking a service was hassle-free and the team worked around my busy schedule,” highlighting the convenience and customer-focused approach. To experience our seamless scheduling process, we invite you to book a service with us today. Visit our website or give us a call, and let us meet your plumbing and HVAC needs with ease and professionalism.
How do you stay up-to-date with industry standards and technology?
Strittmatter Plumbing, Heating and AC is dedicated to staying at the forefront of industry standards and technology advancements. We embrace change and continuous improvement by leveraging state-of-the-art technology to deliver superior speed, quality, efficiency, and cost-effectiveness to our customers. Our commitment extends to providing our team with an optimal working environment and work-life balance.Moreover, Strittmatter focuses on bringing new products to market that enhance customer comfort with emphasis on simplicity and ease of use. We ensure that our professional team receives ongoing training to stay updated with the latest industry practices.To experience our cutting-edge services and learn more about our offerings, please contact us today..
How quickly do you respond to customer inquiries or complaints?
Strittmatter Plumbing, Heating and AC is committed to providing swift and efficient responses to customer inquiries and complaints. Customer reviews consistently highlight the rapid response times. For example, Mark G. praised the service, noting was here in 15 minutes” with prompt and professional handling of the issue. Similarly, Konjet H. shared that the team arrived within less than two hours after placing a call.These customer testimonials demonstrate our dedication to prioritizing quick responses, ensuring your issues are addressed with urgency and professionalism. Experience our renowned service by contacting us today for any plumbing, heating, or cooling needs!.
What areas do you serve?
Strittmatter Plumbing, Heating, and AC proudly serves a wide range of areas in the North Dallas-Fort Worth area. Specifically, they provide services to residents of Denton, Highland Village, and Flower Mound, among other surrounding communities. For a more comprehensive list of service areas, including cities like Allen, Lake Dallas, Lakewood Village, and Trophy Club, you can visit their service area page for detailed information. Whether you are seeking assistance in any of these areas, Strittmatter is ready to extend a helping hand with their exceptional workmanship.
What happens if I am not satisfied with the service provided?
If you’re not satisfied with the services provided by Strittmatter Plumbing, Heating and AC, you can rest easy knowing that they offer a 100% money-back guarantee. This commitment to customer satisfaction ensures that if the outcome doesn’t meet your expectations, you won’t be out of pocket. Customers like Suzanne C. appreciate the level of care and swift resolutions provided by Strittmatter, emphasizing the company’s dedication to customer service. Don’t hesitate to reach out for support or to discuss any issues you might encounter during the service.
What happens if a technician is running late?
If a Strittmatter Plumbing, Heating and AC technician is running late, the company prioritizes communication to keep customers informed. The process typically involves notifying customers promptly about any delay, providing an updated arrival time, and ensuring that every effort is made to minimize inconvenience. This approach underscores their commitment to customer satisfaction and efficiency.A testament to their reliability, customer reviews often highlight the punctuality and professionalism of their technicians. Mark G. mentioned that when he faced an urgent situation, JJ from Strittmatter arrived within 15 minutes and quickly resolved the issue. Such feedback reflects the company’s dedication to delivering timely and effective service.Rest assured, should there be any unforeseen delay, Strittmatter takes proactive steps to communicate and resolve the situation promptly. Contact them for dependable HVAC and plumbing services today!
What is your process for handling large or complex projects?
At Strittmatter Plumbing, Heating, and AC, we excel in managing large or complex projects with a meticulous and structured approach. We begin with a comprehensive assessment to evaluate your specific needs and develop a tailor-made plan that covers all aspects of the project, ensuring seamless execution from start to finish. Our experts will handle everything from selecting the right systems to ensuring all installations comply with industry standards and local building codes.We offer a streamlined process that includes precise planning, detailed inspections, timely ordering and delivery of materials, coupled with professional installation[0]. Our commitment to quality is backed by a lifetime warranty, assuring you of our dedication to excellence. For your next project, trust Strittmatter’s proven expertise and contact us today for a thorough consultation and competitive estimate.
What is your process for resolving disputes or service issues?
At Strittmatter Plumbing, Heating and AC, resolving disputes and service issues is paramount. Our process begins by ensuring clear communication and understanding customer concerns. We prioritize professionalism and transparency, which means clients are informed of every step of the process.If a customer is dissatisfied for any reason, we strive to exceed their expectations by re-evaluating the service and taking corrective action. Our commitment to customer satisfaction is reflected in our satisfaction guarantee—if our service doesn’t meet expectations, we will work to rectify the issue.We also offer a 100% money-back guarantee, ensuring that if you’re not happy with our service, we will refund your payment. This policy demonstrates our dedication to high-quality service and building trustworthy customer relationships. Contact us to experience our commitment to excellence firsthand.
What is your service guarantee?
Strittmatter Plumbing, Heating, and AC stands behind its services with an impressive guarantee. They offer a 100% satisfaction guarantee, ensuring peace of mind with every repair and installation. Furthermore, their EASE Comfort Program extends a lifetime guarantee on parts and labor for heating and cooling systems. In addition to their robust service guarantees, the company charges flat rates, meaning you pay for the job, not by the hour. This comprehensive approach highlights Strittmatter’s commitment to customer satisfaction and quality service. Contact Strittmatter today to experience trustworthy and dependable service without any financial risk.
What kind of training do your employees receive?
At Strittmatter Plumbing, Heating, and AC, our employees undergo continuous and comprehensive training to ensure they provide exceptional service. Our HVAC technicians receive extensive training on various equipment types, including installation, repair, and maintenance. This thorough training empowers them to maintain optimal indoor comfort levels for our customers across Texas, irrespective of the season. Additionally, our plumbing technicians participate in ongoing plumbing and customer service training to ensure they deliver reliable and high-quality service. We are committed to investing in our team’s development, which reflects in the professional and meticulous workmanship delivered to our clients. For more information on our services or to experience our top-notch expertise, we invite you to get in touch with us today.
What kind of warranty or guarantee do you provide on your services?
Strittmatter Plumbing, Heating, and AC offers an outstanding lifetime warranty through their EASE Comfort® Program. This comprehensive guarantee covers free installations, service, repairs, parts, and maintenance for essential components like water heaters and HVAC systems. The lifetime warranty is effective from the expiration of the manufacturer’s warranty until a major system component failure. Additionally, Strittmatter prides themselves on providing a 100% satisfaction money-back guarantee, so you can be confident in the service quality received. Sandy C. expressed contentment by saying, “Strittmatter made the entire process stress-free with their EASE Comfort Plan”. For more details or to take advantage of this exceptional warranty, consider contacting Strittmatter today.
What licenses and certifications does your company hold?
Strittmatter Plumbing, Heating, and AC is committed to maintaining the highest level of professionalism and service quality. Our team consists of Texas Certified and Insured Plumbers. This certification ensures that all plumbing services meet the stringent standards set by the state to guarantee safety and efficiency in every project.If you are considering plumbing, heating, or AC services, feel confident knowing our team is exceptionally qualified and ready to assist with your needs. Contact us today to experience our expertise first-hand!.
What makes your company a trusted provider in the industry?
Strittmatter Plumbing, Heating, and AC stands as a trusted provider with over 40 years of experience in the industry. We pride ourselves on delivering high-quality service using the best products at fair, upfront prices. Our team of highly trained Super Techs is dedicated to ensuring customer satisfaction and resolves issues with integrity and expertise.Customers appreciate our commitment, as reflected in our 100% satisfaction guarantee and commitment to same-rate pricing from 7 a.m. to 8 p.m., seven days a week, ensuring transparency and trust. Rely on Strittmatter for award-winning service and a reputation for exceeding customer expectations. Experience our expertise today and join the multitude who have already discovered the difference with Strittmatter
What makes your services worth the price?
Strittmatter Plumbing, Heating, and AC offer unparalleled value through their experienced and professional service team. They prioritize delivering high-quality solutions tailored to each customer’s needs. Their upfront and transparent pricing ensures you are informed about costs before any work begins, eliminating surprise fees.Customers consistently rave about the service quality, with Julie D. noting that the services were “aces,” and technicians explained everything thoroughly. Additionally, their Comfort Club offers exceptional benefits like discounted repairs and priority service, which extend the life of your systems and reduce utility bills.Choose Strittmatter for reliable expertise that justifies every dollar spent. Schedule your service today to experience the difference in quality and care.
What measures do you take to ensure punctuality?
Strittmatter Plumbing, Heating, and AC ensures punctuality through multiple measures to provide reliable service for our customers. We recognize the importance of timeliness, which is consistently highlighted in customer feedback. For instance, Mark G. praised our prompt service, noting that technician JJ arrived within 15 minutes. Additionally, Jennifer S. mentioned that Brandon Watts and his assistant arrived early and worked efficiently. Our commitment to punctuality is further reflected in the seven positive reviews specifically highlighting punctuality over the past year.At Strittmatter, punctuality is not just a promise but a part of our professional ethos. We strive to deliver timely, high-quality service because we value your time and trust. Book a service today to experience our commitment firsthand!
What payment methods do you accept?
Strittmatter Plumbing, Heating, and AC offer a variety of payment solutions tailored to meet your needs. They provide flexible financing options that can fit your budget, allowing you to cover the costs of significant repairs, replacements, or system upgrades without the upfront financial strain. Their EASE Comfort® Program is particularly advantageous, offering a no-money-down installation of high-efficiency systems. Additionally, upon credit approval, other convenient payment options are available. To arrange a payment method that works best for you, you should contact Strittmatter directly.
What services do you offer?
Strittmatter Plumbing, Heating and AC offers comprehensive services to ensure your home remains comfortable year-round. Our services include air conditioning repair, installation, and maintenance; heating system repair, installation, and maintenance; and indoor air quality solutions such as air purifiers and duct cleaning. We also provide extensive plumbing services, covering everything from pipe repairs to kitchen and bathroom plumbing, ensuring that all facets of your home’s water systems are efficient and reliable.With over 40 years of experience providing top-quality service, Strittmatter is committed to customer satisfaction and excellence. Contact us today to schedule a service and experience the difference our expertise and dedication can make for your home.
What steps do you take to ensure customer satisfaction?
Strittmatter Plumbing, Heating, and AC ensures customer satisfaction through a comprehensive approach. They offer easy scheduling, same-day repairs, and maintain open communication with clients, ensuring trust and professionalism throughout the service process. The company emphasizes the importance of customer comfort by employing highly trained technicians who receive ongoing customer service training. Additionally, satisfaction is guaranteed, with Strittmatter committed to exceeding expectations if any issues arise.Customers like R.G. Smith have praised the professionalism and quality of work, highlighting attributes such as punctuality and thorough communication. For unmatched service, contact Strittmatter and schedule your service today.